Thank you for purchasing our services. We value your trust and assure you of the best services at all times. As our customer, when you are buying our service, you agree to our refund policy. Once you have made a purchase on our platform.

Refunds can be initiated only in following events:

• You have purchased an incorrect plan and our team has advised you to purchase another plan, 100% of the original plan value will be refunded subject to the condition that no service was delivered for the previous plan.
• You have purchased a plan but Onlineideation is unable to assign an expert or process your order, 100% refund will be made.
• You attempted to purchase a plan and your payment was successfully processed but not received by Onlineideation, you should seek refund from the financial service provider.
• Onlineideation reserves the right to refuse any order that it cannot deem to fulfill within the legal and regulatory framework of the country, 100% refund will be made.
• Once you are eligible for refund, our team will confirm the same to you via email. Thereafter, your refund will be processed within 10 business days from the date of confirmation.
• On purchase of plan, our team will request you to submit documents to process your order. If you are unable to share the requisite documents within the timeline as applicable for the plan, without a reasonable reason, Onlineideation reserves the right to cancel your order. You will forfeit any payment made to Onlineideation in the event of order cancellation.
• On purchase of plan, our team will attempt to reach you via phone and / or email to process your order. If you do not respond to our team within a reasonable time period from the date of purchase( Reasonable time period based on Plan’s TAT & various Deadline as applicable) Onlineideation reserves the right to cancel your order. You will forfeit any payment made to Onlineideation in the event of order cancellation.
• If you withhold information pertaining to your case as our experts work on it owing to which we are unable to fulfill your order, you shall not be eligible for any refund. Onlineideation reserves the right to cancel your order. You will forfeit any payment made to Onlineideation in the event of order cancellation.
• If Onlineideation experts are not able to fulfill your order due to unavailability of documents and/or requisite information from you, you shall not be eligible for any refund. Onlineideation reserves the right to cancel your order. You will forfeit any payment made to Onlineideation in the event of order cancellation.
• Any payments made to the Government departments will not be refunded.
• Refund will be made to the original payment mode.
• A Customer after purchase of a plan can cancel the order. However such cancellation option is allowed to a customer only till the order is not assigned to an expert. Once it is assigned to an expert, the customer cannot cancel the order. So, login to the portal and check in your order details for the latest status of your order.
• If a cancellation is initiated for any other reason than mentioned in the points above, Onlineideation would take necessary decision as appropriate at that juncture.